Frequently Asked Questions
General
Search IQ is a powerful site search solution that improves your website’s search functionality, helping users find content quickly and boosting engagement. It supports both WordPress (via our plugin) and non-WordPress websites (via our crawler).
Key differences include:
- GSS limits results to 1,000 records, while Search IQ provides full results.
- Search IQ lets you control ranking order, GSS does not.
- GSS offers predefined search/promote boxes, which we are still developing.
- Both index sites regularly (every 24 hrs).
- Search IQ supports larger thumbnails.
- Our support team is more responsive and dedicated than GSS
We currently accept payments via credit cards.
We are working on integrating AdSense for autocomplete and results pages. In addition, we offer a Partnership Program for selected sites. For details, please contact support@searchiq.co
Yes. We index your site’s content and securely store the indexed data on our servers to deliver fast search results, similar to how Google and other search providers operate.
Yes. Search IQ is designed to scale and can easily handle over 1 million products.
Yes.
You can see Search IQ in action on sites such as: momtastic.com, celebmafia.com, remodelista.com, and our demo site demo.searchiq.co.
Yes, an account is required. You can create one here.
Log in to your dashboard, click your username, and select My Profile. Your API key and account information will be available there.

Yes. We provide two options: a search widget and a search menu icon. You can install either by following the steps in our setup guide under ‘Add a search bar.’
Yes. Our analytics reports show you what users search for, helping you understand user behavior. You can access reports in your dashboard.
Deep search enables users to search across all custom fields and post types. This is especially useful for WordPress publishers running recipe sites, e-commerce shops, or other content-rich websites.
No. Common stop words (e.g., ‘the,’ ‘to,’ ‘this’) are excluded from analytics reports.
The weights feature lets you assign more importance to specific fields or attributes, improving relevancy by promoting certain content to the top of search results.
Analytics provide insights into user searches, including popular queries, clicks, searches with no results, and popular autocomplete terms. The reports are clear, user-friendly, and easy to interpret.

The synonym feature lets you link related words so searches return broader results. For example, linking ‘cheap’ and ‘discount’ ensures both terms return relevant results.
The custom search feature allows you to design a results page that matches your site’s look and feel. To enable it, go to the plugin’s Options tab, select ‘Use custom search,’ and save.
To help our crawler extract content from your site accurately you can add meta tags to each web page. Our crawler support the following meta tags: Schema.org and The Open Graph protocol.
Schema.org:
- Post title:
<meta content=”Page title”/> - Short description:
<meta content=”Here you can put short description”/> - Post image:
<img src=”post-image.jpg”/> or<meta src=”thumbnail-40×40.png”/> - Post content:
<article >… here is the post content …</article>or<div >… here is the post conten …</div> - Post author:
<meta content=”Author Name”/> or <meta content=”Author Name”/>
The Open Graph protocol
- Post title:
<meta property=”og:title” content=”Page title”/> - Short description:
<meta property=”og:description” content=”Here you can put short description”/> - Post image:
<meta property=”og:image” content=”post-image.png”/>
The free plan includes many premium features. Paid plans provide additional benefits such as higher document limits, faceted search, cross-domain search, CDN-hosted thumbnails, extended analytics, PDF support, and white labeling.
Each time a request is sent to the server, we count it as 1 operation. It includes index, autocomplete keystroke, search and etc. For example, if user is attempting to type in “travel agency” to the search bar, per each character user typed there will be a request to our server for suggestion. Often time, user doesn’t need to finish typing the full phrase before they can spot the result they want. For our data, it indicate it takes in avg 5 characters for a user to locate what they are looking for. That is to say, if you divide operation counts by 5, you can roughly obtain the number of search intents from your users.
Document limits are applied at the account level. A small buffer may be allowed if you slightly exceed the limit.
Our infrastructure can handle billions of searches daily. However, high-volume sites should consider a paid package with an SLA for guaranteed performance.
This can happen if a separate search engine is not created for the production site.
In such cases, both dev and production share the same engine key.To fix this, create a new engine for the production site and re-index it.
Best practice is to make changes on the dev site first, then push them to production.Make sure the SearchIQ Engine Key value in the options table is updated to use the production one.
Paid Features
Ensure that:
- All sites are indexed and placed under the same group.
- The option ‘Display results from Linked Sites’ is enabled in the dashboard.
The key differences remain: Search IQ provides unlimited results, custom ranking control, larger thumbnails, and more responsive support compared to GSS.
Yes. Each language version is indexed separately, so the total document count will be approximately three times your actual content count.
We are working on AdSense integration for autocomplete and results pages. We also have a Partnership Program available for select sites. Request a demo here.
With a paid account, you can enable white labeling by turning off the logo in Admin Console > Interface > General.
Cross-domain search lets you group multiple sites together so users can search across them simultaneously.
Paid plans include higher document limits, faceted search, cross-domain search, CDN-hosted thumbnails, extended analytics, PDF support, white labeling, and more.
For paid users, we select the main image per post, optimize it, and serve it via our CDN for speed. Free WordPress sites generate thumbnails locally, while free non-WordPress sites resize images on the fly.
Please contact us via our support email and we’ll guide you to change the credit card on record.
Search Capability
Currently, if no match is found, Search IQ returns all results. Custom fallback lists are not yet supported.
You can add the desired keyword as a tag to your post/product, then increase the tag’s weight under Records > Result Ranking in the admin panel.
Yes. If the content is written in a right-to-left language (e.g., Hebrew), results will display accordingly.
By default, all custom fields and taxonomies are indexed. In the paid version, you can choose which fields and post types to include.
If you copy the database from one WP site to another, you need to go through the api key setup process. As you copy the database, the settings (which have a result page url) is pulled from the old search engine.
The solution is to reset the configuration on the new test site, put the api key, and do reindexing.
No, mid-word matches are not supported. However, you can add synonyms (e.g., ‘silicone, ilicone, icone’) to cover variations.
Yes. In the plugin’s Options tab, set the sorting order to ‘Newest.’
Cross-domain search lets you group multiple sites together for unified searching.
Phrase Match requires an exact match of the user’s query as a phrase. For example, ‘tennis shoes’ will match only that exact phrase, not ‘shoes for tennis’ or ‘tennis sneakers.’
Broad Match is the default option. It matches queries to related variations including plurals, misspellings, synonyms, and stemmed words (e.g., ‘floor’ and ‘flooring’). Less relevant results may appear, but ranking ensures top matches are prioritized.
Full-Term Match requires all terms in the query to appear in the content, regardless of order. This increases coverage while maintaining relevance.
We can enabled pro features on user accounts for a week for testing based on the domain eligibility.Contact our support team for the same.
Setup
Check if your account has exceeded the document limit.
Yes. You can test Search IQ on a staging or subdomain site. For non-WordPress sites, you can also use our Chrome plugin to preview search before adding the script to your live site.
Yes. By default, private and draft posts are not indexed. For public posts, you can filter them by post ID under the Options tab.
To change domains, update your account settings and reindex the site.
What I need is a code that would add a search bar 100% width of available space and no empty gap under the bar (which pushes the content further down) and which could be used in a WordPress PAGE (not at the side bar, in theWordPress page), and if this search bar had a “search” button at the right side and if I could change the label of that button, it would be awesome…
You can use the following shortcode to achieve this:
[ siq_searchbox ]
(remove the spaces when using it.)
You can read more about this here https://searchiq.com/resources/wordpress-user-guide/#setup-search-bar
Yes. For non-WordPress sites, add such items to your sitemap.
You can create two search engines under one account. As long as you don’t link them in a cross-domain group, results will stay separate.
Very easy. If you change your CMS, simply re-index the site from your dashboard.
For WordPress, the plugin syncs automatically whenever posts are added, updated, or deleted. A delta sync feature also handles changes made outside the normal WordPress process.
We do not currently offer a dedicated setup service, but paid users can receive assistance from our support team.
This usually happens for two reasons:
The result page URL is missing in your settings. In this case, please log in to your SearchIQ dashboard and add the result page URL.
The SearchIQ div tag is not added to your search page. Check the engine settings to get the div tag, and add it to your search results page.
This can happen if the search box name is incorrect. To fix it, make sure the search box name for the search box you are using for autocomplete is added in your SearchIQ plugin or engine settings.
We shared the CSS with the user to increase the search box width
As of now In the autocomplete results, SearchIQ displays the product title, regular price, sale price, and rating only.
To set up SearchIQ for multilingual websites, we recommend deactivating the plugin and implementing our JavaScript solution instead. You’ll also need to create a separate search engine and search page for each language.
Currently, SearchIQ supports only one language per engine. A multilingual setup is not supported at this time.
No you cannot. SearchIQ assigns a unique engine key to each domain. If you want to use SearchIQ on a new domain, you’ll need to create a separate search engine for it.
SearchIQ assigns a unique engine key to each domain.If you want to use SearchIQ on a new domain, you’ll need to create a separate search engine for it.
In case of such an issue contact our support team and they shall be able to resolve the issue.
For now there is no configuration option to hide the price displayed in the search results. To do this add custom CSS to hide the price from Autocomplete, SERP, and Mobile results.
This needs to be hidden using custom CSS as an option to hide this is not present right now. Contact our support team to give you the right custom CSS for your website.
RIght now some of the labels texts are not configurable. To change the labels to a different language we need to handle this via custom CSS. Contact our support team to give you the right custom CSS for your website.
In SearchIQ, a document refers to any content type on your website — this can be a post, page, product, PDF, or any other post type.
System Compatibility
Yes, the plugin is compatible with PHP 7.0.
Yes, Search IQ fully supports HTTPS.
Yes. Use our JavaScript-based product, which indexes your site with a crawler similar to Google’s.
Yes. Search IQ supports WooCommerce indexing. For other plugins, please contact us to confirm compatibility.
No. Search IQ does not currently support Webflow or Jimdo, as these platforms restrict external crawlers.
UI Customization
The result page is a JavaScript component that fetches results via AJAX. You can customize appearance via the WordPress admin or with CSS overrides.
For free WordPress sites, thumbnails are generated locally. For free non-WordPress sites, images are resized on the fly. For paid accounts, thumbnails are processed on our servers and served via CDN.
Ensure correct SEO settings are configured in your CMS (e.g., meta title, description, image). Our crawler uses the same metadata to generate thumbnails.
Website Crawler Capabilities
You can do that in 2 different ways:
(1) Put it under robots.txt as our crawler will respect it.
(2) Use our crawler blacklist feature.
If a disallowed page appears in your sitemap, it may still be indexed. To prevent this, use our blacklist feature.
Yes, if it’s a WordPress site (via the plugin). Non-WordPress sites must be publicly accessible for our crawler to work.
Our crawler reads your sitemap and HTML structure to extract titles, content, images, and metadata for indexing.”
XPath is a query language for selecting elements in HTML/XML. You can use it to improve crawler accuracy, e.g., /html/head/title for titles or //div[@id=’container’]/article for content.
Yes. The crawler checks your sitemap hourly. Updated posts (with newer lastmod values) are reindexed automatically. Deleted pages require a manual reindex to be removed.
This can happen if there’s a mismatch between your site URLs and the sitemap URLs.
For example, if your site pages use ‘www’ but the sitemap URLs are without ‘www’, the sitemap will not validate.Make sure the URLs in your sitemap match the format of your site URLs.
This happens when the sitemap lists URLs without a trailing slash (‘/’), but your site redirects them to URLs with a trailing slash.To fix this, make sure the sitemap links match the exact URL format used on your site (with or without the trailing slash).
This can happen when the XPath values for title and desctiption are not added or are incorrect.
For Pro users, our team tests indexing with XPath and shares the XPaths with them directly.For free users, we guide them to add the required XPaths themselves and then re-index the site.
This can happen when the XPath values for Images are not added or are incorrect.
Add the correct image XPath values and re-index the site. That should fix the issue.
This usually happens when the SearchIQ user agent is blocked by your hosting server.
To resolve this, please ask your hosting provider to whitelist the SearchIQ user agent, so our crawler can connect to your site and index the content.
Our delta crawler runs hourly and checks the post date in the sitemap to index the New or updated posts.
If the pages are not showing it is recommended to re-index the site manually for now after the new page is added.
Our delta crawler runs hourly and checks the post date in the sitemap to index the New or updated posts.
If the deleted pages are still showing in search it recommended to re-index the site manually for now after the sitemap is updated.